Langapura Adventure
Langapura Adventure respects your privacy and is committed to protecting the personal information you provide when using our booking and tourism services.
1. Information We Collect
We may collect personal information that is necessary to provide our services, including:
• Full name
• Email address
• Phone number or WhatsApp number
• Booking and trip details
• Number of guests
• Preferred trip date and time
• Booking reference and transaction details
• Payment status and payment reference
• Information you provide when contacting our customer support
We only collect information that is reasonably necessary to process and manage your booking and provide our services.
2. How We Use Your Information
Your information may be used to:
• Process and manage your bookings
• Confirm your trip and availability
• Process or verify payments
• Send booking confirmations, payment updates, reminders, and other service-related notifications
• Contact you regarding changes to your booking or trip
• Respond to customer enquiries and support requests
• Maintain booking, payment, and transaction records
• Improve our services, website, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
We do not use your personal information for unrelated purposes without a lawful basis or your consent where consent is required.
3. Payment Information
Payments made through our online payment system may be processed by third-party payment service providers such as Stripe or other payment providers made available by Langapura Adventure.
Langapura Adventure does not intentionally store your full credit or debit card number, security code, or other sensitive card authentication information on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted service providers only where required to operate our services, including:
• Payment service providers
• Email and notification service providers
• Website, hosting, and technical service providers
• Tour operators, guides, boat operators, or other service providers involved in fulfilling your booking
• Government authorities or other parties where required by law
We only provide information that is reasonably necessary for the relevant service or legal requirement.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and access information.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, comply with legal or accounting requirements, and protect our legitimate business interests.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
7. Cookies and Website Data
Our website may use cookies or similar technologies to maintain login sessions, remember preferences, support booking functionality, improve website performance, and understand how our website is used.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Your Rights
Subject to applicable laws and regulations, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where there is no lawful reason for us to retain it
• Ask questions about how your personal information is used
• Withdraw consent where processing is based on consent
Some requests may be subject to legal, contractual, or operational limitations.
9. Third-Party Services
Our website may contain links to or integrate with third-party services, including payment providers, messaging platforms, maps, or other external services.
Langapura Adventure is not responsible for the privacy practices, security, or content of third-party websites and services. We recommend reviewing their respective privacy policies before providing personal information.
10. Children's Information
Our services are intended to be booked by adults. Where information about children is required for a booking, it should be provided by a parent, legal guardian, or another authorized adult.
We do not knowingly collect personal information from children independently of their parent or guardian.
11. Changes to This Privacy Policy
Langapura Adventure may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updated policy will be published on this website with the revised effective date where appropriate.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact Langapura Adventure through our official customer support channels.
Langapura Adventure
Langkawi, Malaysia
By using our website or making a booking, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that is necessary to provide our services, including:
• Full name
• Email address
• Phone number or WhatsApp number
• Booking and trip details
• Number of guests
• Preferred trip date and time
• Booking reference and transaction details
• Payment status and payment reference
• Information you provide when contacting our customer support
We only collect information that is reasonably necessary to process and manage your booking and provide our services.
2. How We Use Your Information
Your information may be used to:
• Process and manage your bookings
• Confirm your trip and availability
• Process or verify payments
• Send booking confirmations, payment updates, reminders, and other service-related notifications
• Contact you regarding changes to your booking or trip
• Respond to customer enquiries and support requests
• Maintain booking, payment, and transaction records
• Improve our services, website, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
We do not use your personal information for unrelated purposes without a lawful basis or your consent where consent is required.
3. Payment Information
Payments made through our online payment system may be processed by third-party payment service providers such as Stripe or other payment providers made available by Langapura Adventure.
Langapura Adventure does not intentionally store your full credit or debit card number, security code, or other sensitive card authentication information on our servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share necessary information with trusted service providers only where required to operate our services, including:
• Payment service providers
• Email and notification service providers
• Website, hosting, and technical service providers
• Tour operators, guides, boat operators, or other service providers involved in fulfilling your booking
• Government authorities or other parties where required by law
We only provide information that is reasonably necessary for the relevant service or legal requirement.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and access information.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain booking and transaction records, resolve disputes, comply with legal or accounting requirements, and protect our legitimate business interests.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
7. Cookies and Website Data
Our website may use cookies or similar technologies to maintain login sessions, remember preferences, support booking functionality, improve website performance, and understand how our website is used.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Your Rights
Subject to applicable laws and regulations, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where there is no lawful reason for us to retain it
• Ask questions about how your personal information is used
• Withdraw consent where processing is based on consent
Some requests may be subject to legal, contractual, or operational limitations.
9. Third-Party Services
Our website may contain links to or integrate with third-party services, including payment providers, messaging platforms, maps, or other external services.
Langapura Adventure is not responsible for the privacy practices, security, or content of third-party websites and services. We recommend reviewing their respective privacy policies before providing personal information.
10. Children's Information
Our services are intended to be booked by adults. Where information about children is required for a booking, it should be provided by a parent, legal guardian, or another authorized adult.
We do not knowingly collect personal information from children independently of their parent or guardian.
11. Changes to This Privacy Policy
Langapura Adventure may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updated policy will be published on this website with the revised effective date where appropriate.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact Langapura Adventure through our official customer support channels.
Langapura Adventure
Langkawi, Malaysia
By using our website or making a booking, you acknowledge that you have read and understood this Privacy Policy.