Langapura Adventure
Welcome to Langapura Adventure. These Terms and Conditions govern your use of our website and booking services. By making a booking, submitting your information, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Booking & Confirmation
A booking request is considered confirmed only when:
The requested trip is available;
The required payment has been successfully received; and
Langapura Adventure has confirmed the booking.
A booking reference will be provided for confirmed bookings. Customers should keep their booking reference and present it when required for check-in.
Submitting a booking request does not guarantee availability until the booking has been confirmed.
2. Customer Information
Customers are responsible for providing accurate and complete information when making a booking, including:
Full name
Contact information
Number of guests
Preferred trip date and time
Other information reasonably required to operate the trip
Langapura Adventure is not responsible for problems caused by incorrect or incomplete information provided by the customer.
3. Payment
All applicable booking charges must be paid using the payment method provided during checkout.
Prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
A booking may remain pending until payment has been successfully processed and verified.
Customers should not make duplicate payments if a payment appears to be processing or delayed. Customers should contact Langapura Adventure for assistance where necessary.
4. Cancellation & Refunds
All customer bookings are non-refundable.
Once a booking has been confirmed and payment has been successfully received, payments will not be refunded if the customer cancels the booking.
This includes cancellations due to:
Changes to personal or travel plans
Late arrival or failure to attend
No-show
Change of mind
Changes to preferred travel dates
Other circumstances within the customer's control
For full details, customers should refer to the Cancellation Policy applicable to their booking.
5. Rescheduling
Requests to change a confirmed booking date or time are subject to availability and Langapura Adventure's approval.
Rescheduling is not guaranteed and may not be available for requests made close to the scheduled trip.
Any approved rescheduling must be confirmed by Langapura Adventure before the customer considers the change effective.
6. Arrival & Check-in
Customers should arrive at the designated meeting point at least 15 minutes before the scheduled departure time.
Customers are responsible for allowing sufficient time for traffic, parking, transportation, weather, and other possible delays.
Late arrival may result in the customer missing the trip. The trip may proceed without late customers, and no refund will be provided for late arrival or failure to attend.
7. Trip Availability & Schedule
All trips are subject to availability.
The requested date and time are not guaranteed until the booking has been confirmed.
Langapura Adventure may adjust the trip schedule, itinerary, departure time, route, or activities when reasonably necessary due to operational requirements, safety concerns, weather, sea conditions, government instructions, or other circumstances beyond our reasonable control.
8. Weather & Safety Conditions
Outdoor and marine activities are affected by weather and sea conditions.
Langapura Adventure reserves the right to postpone, modify, reschedule, or cancel a trip when conditions are considered unsafe or unsuitable.
Customers must follow all reasonable safety instructions provided by Langapura Adventure staff, guides, boat operators, and relevant authorities.
Failure to follow safety instructions may result in the customer being refused participation or removed from an activity where reasonably necessary for safety.
9. Customer Responsibilities
Customers agree to:
Provide accurate booking information;
Arrive at the designated meeting point on time;
Follow instructions provided by Langapura Adventure and its service providers;
Behave responsibly and respectfully;
Take reasonable care of equipment and facilities;
Inform Langapura Adventure of any relevant requirements or circumstances that may affect participation.
Langapura Adventure may refuse participation where a customer's conduct creates a safety risk, seriously disrupts the trip, or affects other customers.
10. Personal Belongings
Customers are responsible for their personal belongings during the trip.
Langapura Adventure is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
Customers are encouraged to avoid bringing valuable or unnecessary items on the trip.
11. Third-Party Service Providers
Some services may involve independent third parties, including boat operators, guides, transportation providers, activity providers, or other tourism service providers.
Where applicable, customers agree to comply with the reasonable terms, safety requirements, and instructions of those service providers.
12. Limitation of Responsibility
Langapura Adventure will take reasonable steps to provide the booked service as described.
However, Langapura Adventure cannot guarantee that every activity, route, schedule, or itinerary will remain unchanged where circumstances outside our reasonable control require adjustments.
Nothing in these Terms and Conditions is intended to exclude or limit any liability or customer rights that cannot legally be excluded or limited under applicable law.
13. Privacy
Personal information provided during booking and use of our services will be handled in accordance with the Langapura Adventure Privacy Policy.
Information may be used to process bookings, communicate with customers, process payments, provide customer support, and operate and improve our services.
14. Website & Service Information
Langapura Adventure makes reasonable efforts to ensure that information published on the website is accurate and up to date.
However, package descriptions, prices, availability, schedules, photographs, itineraries, and other information may change from time to time.
15. Changes to These Terms
Langapura Adventure may update these Terms and Conditions from time to time to reflect changes to our services, operations, technology, or applicable requirements.
The latest version will be published on this website with the relevant updated date.
The Terms and Conditions applicable at the time of booking will generally govern that booking, subject to any changes required by law or agreed between the parties.
16. Contact Us
If you have questions regarding these Terms and Conditions, your booking, or our services, please contact Langapura Adventure through our official customer support channels.
Langapura Adventure
Langkawi, Malaysia
17. Customer Agreement
By submitting a booking and making payment, you confirm that:
You have provided accurate booking information;
You have read and understood these Terms and Conditions;
You agree to comply with the applicable booking requirements and safety instructions; and
You understand that customer bookings are non-refundable, subject to any rights or exceptions that may apply under applicable law.
By completing a booking, you acknowledge and agree to these Terms and Conditions and the applicable Cancellation Policy.
1. Booking & Confirmation
A booking request is considered confirmed only when:
The requested trip is available;
The required payment has been successfully received; and
Langapura Adventure has confirmed the booking.
A booking reference will be provided for confirmed bookings. Customers should keep their booking reference and present it when required for check-in.
Submitting a booking request does not guarantee availability until the booking has been confirmed.
2. Customer Information
Customers are responsible for providing accurate and complete information when making a booking, including:
Full name
Contact information
Number of guests
Preferred trip date and time
Other information reasonably required to operate the trip
Langapura Adventure is not responsible for problems caused by incorrect or incomplete information provided by the customer.
3. Payment
All applicable booking charges must be paid using the payment method provided during checkout.
Prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
A booking may remain pending until payment has been successfully processed and verified.
Customers should not make duplicate payments if a payment appears to be processing or delayed. Customers should contact Langapura Adventure for assistance where necessary.
4. Cancellation & Refunds
All customer bookings are non-refundable.
Once a booking has been confirmed and payment has been successfully received, payments will not be refunded if the customer cancels the booking.
This includes cancellations due to:
Changes to personal or travel plans
Late arrival or failure to attend
No-show
Change of mind
Changes to preferred travel dates
Other circumstances within the customer's control
For full details, customers should refer to the Cancellation Policy applicable to their booking.
5. Rescheduling
Requests to change a confirmed booking date or time are subject to availability and Langapura Adventure's approval.
Rescheduling is not guaranteed and may not be available for requests made close to the scheduled trip.
Any approved rescheduling must be confirmed by Langapura Adventure before the customer considers the change effective.
6. Arrival & Check-in
Customers should arrive at the designated meeting point at least 15 minutes before the scheduled departure time.
Customers are responsible for allowing sufficient time for traffic, parking, transportation, weather, and other possible delays.
Late arrival may result in the customer missing the trip. The trip may proceed without late customers, and no refund will be provided for late arrival or failure to attend.
7. Trip Availability & Schedule
All trips are subject to availability.
The requested date and time are not guaranteed until the booking has been confirmed.
Langapura Adventure may adjust the trip schedule, itinerary, departure time, route, or activities when reasonably necessary due to operational requirements, safety concerns, weather, sea conditions, government instructions, or other circumstances beyond our reasonable control.
8. Weather & Safety Conditions
Outdoor and marine activities are affected by weather and sea conditions.
Langapura Adventure reserves the right to postpone, modify, reschedule, or cancel a trip when conditions are considered unsafe or unsuitable.
Customers must follow all reasonable safety instructions provided by Langapura Adventure staff, guides, boat operators, and relevant authorities.
Failure to follow safety instructions may result in the customer being refused participation or removed from an activity where reasonably necessary for safety.
9. Customer Responsibilities
Customers agree to:
Provide accurate booking information;
Arrive at the designated meeting point on time;
Follow instructions provided by Langapura Adventure and its service providers;
Behave responsibly and respectfully;
Take reasonable care of equipment and facilities;
Inform Langapura Adventure of any relevant requirements or circumstances that may affect participation.
Langapura Adventure may refuse participation where a customer's conduct creates a safety risk, seriously disrupts the trip, or affects other customers.
10. Personal Belongings
Customers are responsible for their personal belongings during the trip.
Langapura Adventure is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
Customers are encouraged to avoid bringing valuable or unnecessary items on the trip.
11. Third-Party Service Providers
Some services may involve independent third parties, including boat operators, guides, transportation providers, activity providers, or other tourism service providers.
Where applicable, customers agree to comply with the reasonable terms, safety requirements, and instructions of those service providers.
12. Limitation of Responsibility
Langapura Adventure will take reasonable steps to provide the booked service as described.
However, Langapura Adventure cannot guarantee that every activity, route, schedule, or itinerary will remain unchanged where circumstances outside our reasonable control require adjustments.
Nothing in these Terms and Conditions is intended to exclude or limit any liability or customer rights that cannot legally be excluded or limited under applicable law.
13. Privacy
Personal information provided during booking and use of our services will be handled in accordance with the Langapura Adventure Privacy Policy.
Information may be used to process bookings, communicate with customers, process payments, provide customer support, and operate and improve our services.
14. Website & Service Information
Langapura Adventure makes reasonable efforts to ensure that information published on the website is accurate and up to date.
However, package descriptions, prices, availability, schedules, photographs, itineraries, and other information may change from time to time.
15. Changes to These Terms
Langapura Adventure may update these Terms and Conditions from time to time to reflect changes to our services, operations, technology, or applicable requirements.
The latest version will be published on this website with the relevant updated date.
The Terms and Conditions applicable at the time of booking will generally govern that booking, subject to any changes required by law or agreed between the parties.
16. Contact Us
If you have questions regarding these Terms and Conditions, your booking, or our services, please contact Langapura Adventure through our official customer support channels.
Langapura Adventure
Langkawi, Malaysia
17. Customer Agreement
By submitting a booking and making payment, you confirm that:
You have provided accurate booking information;
You have read and understood these Terms and Conditions;
You agree to comply with the applicable booking requirements and safety instructions; and
You understand that customer bookings are non-refundable, subject to any rights or exceptions that may apply under applicable law.
By completing a booking, you acknowledge and agree to these Terms and Conditions and the applicable Cancellation Policy.